Help Center

Support Center

Find answers to common questions or reach out to our team.

help_outlineHow do I create an account?expand_more

Click "Get Started" on our homepage. Fill in your details, verify your email with the OTP, and complete KYC verification to unlock all features.

help_outlineHow do I buy cryptocurrency?expand_more

Navigate to the Crypto section in your dashboard. Select the cryptocurrency you want to buy, choose your funding wallet, enter the amount, and confirm.

help_outlineWhat currencies are supported?expand_more

We support USD, EUR, GBP, and our native CHERO token for fiat. For crypto, we support Bitcoin (BTC), Ethereum (ETH), and Tether (USDT).

help_outlineHow does the merchant POS work?expand_more

Set up your merchant account from the Merchant section. You'll receive a unique POS ID that customers can use to send payments directly to your business wallet.

help_outlineIs my data secure?expand_more

Yes. We use bank-grade encryption (AES-256), mandatory KYC/AML compliance, real-time fraud detection, OFAC sanctions screening, and two-factor authentication.

help_outlineHow can I contact support?expand_more

You can use our AI assistant for instant help, or email Info@cherokeebank.org for complex issues. Our team responds within 24 hours.

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